A little help, when you need it
Work through connection, balance, relay, backup, and pending-operation issues.
Balances or prices are unavailable
Check your internet connection and selected network. Public RPCs and data providers may be rate limited, regionally restricted, or unavailable. Retry the balance or reconnect the market feed. An unavailable balance is not a zero balance.
A connected feed can still show an older last-trade time for an inactive asset. Disconnected prices remain labeled as last received.
Secure context or Web Locks errors
Use HTTPS or localhost in a current browser. Quantum creation and signing require secure browser cryptography and Web Locks. An unsupported browser does not receive an unsafe local-only signing fallback.
A bundler will not connect
- Use an HTTPS endpoint without URL user-info or fragments.
- Check that it reports chain 46630 and supports EntryPoint v0.7.
- Check the provider’s CORS, authentication, rate limits and account/service availability.
- Enter the endpoint in the current Quantum session; Qozmo does not bundle a provider API key.
- Alternatively, explicitly connect a browser gas-payer wallet on Robinhood Testnet.
A transfer review was rejected
Review again if the two-minute review window expired, the nonce changed, deployment state changed, or required gas/fees increased. For a token, confirm its chain, contract, decimals, available balance, and execution preview.
A backup or password is rejected
Check whether you selected an everyday EVM backup or a quantum archive; they restore different account types. Keep the original file intact and use its corresponding password. Qozmo cannot reset a local vault password.
If quantum history is missing, malformed, or conflicting, preserve browser data and archives. Imports remain read-only; resetting the history is not a safe fix.